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Frequently Asked Questions

What are the main methods of our payment?

For your convenience, we currently accept the following two payment options:
• Payment by major credit cards with Paypal
• Westernunion

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Do I get any discount if my purchase is in large quantity ?

YES, the rate of your discount varies depending on the quantity of your order and the promotion we offer at the time of your purchase and the amount of total discount will be calculated at the check out point.Please CONTACT US

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What kinds of deliveries do you use and how much do you charge for shipping fee ?

We usually deliver products via DHL,UPS,TNT and EMS, so you can usually expect deliveries to reach you within 3-7 days.
Normally, we offer free shipping to worldwide, but if you want to get a dress within 15 days, you need pay extra $30 for a dispatch.

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I haven't received any information about my order status. Is there a problem?

You should have received an acknowledgement approximately the status of your order in about 2 business days after you had placed your order. This message will inform you that we have received your order and your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you (i.e. the same email address you specified when filling out our online order form).

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Can you tell me how long it takes to complete the dress ?

Most dresses can be completed and shipped out approximately in 10-15 workdays. We are always committed to bringing you the work you are expecting within the shortest time possible without compromising its quality. Once you receive your dresses, we are positive you will be very pleased with the quality.

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To use which way that we can receive it ASAP when it is urgent ?

We ship by USPS Priority Mail. For international order, we ship by Air Mail. For UPS delivery, please pay extra $25 .You will get it within 14 days since you order it.

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What do I have to do to buy a quinceanera dress ?

The process could not be simpler... Select the dress of your dreams. > Next, select the size of the dress. It is better to order on the larger size and have the dress altered. Refer to our Measurement > guide before ordering.
> Add the dress to your order cart.
> You can now go to the checkout or look for matching tiara, veil and gloves.
> At the checkout, you will be asked for your method of payment.
> And that`s it. We will send you a confirmation email telling you exactly what you have ordered, giving you the chance to change the order if needed.
> Your dresses can be completed and shipped out approximately in 21 workdays.

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What happens if there is a problem with the dress ?

All our merchandise is inspected before we ship to you. Each and every garment goes through a 25 Point Inspection Process. However, should you discover a problem, simply contact us and the necessary steps will be taken to make it right for you. We believe that our customers deserve the very best that the bridal market can provide.

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Can you make a dress in a color that is not listed?

Yes, we are a retailer, also have our own manufacturer. All colors and size are available,you just need send your favor color and your measurement,we will custom for you.

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Do you offer larger or smaller clothing sizes?

For most of our products, we do. Our largest women size goes up to XXL (US Size) and XXXL (US Size) for men, smallest women goes down to XS (US Size) and S (US Size) for men. However, if you couldn't find the sizes you need, we do offer customer-made service for some selected designs..

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What if I have some questions that are not answered here ?

If there is anything else you would like to know please feel free to Contact Us any time.We do check our email very regularly and will get back to you as soon as we can.

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